THE VIEW OF THE PROCESS MANAGEMENT IN ITS DIFERENT LEVELS: A STUDY CASE OF PROCESS MATURITY

Abstract

The aim of this paper is to discuss the company’s maturity level in the view of process management. As part of the discussion, there were made three study cases with the following characteristics: in large sized (company A) works in the field of toys with 350 employees; in medium sized (company B) that operates in the Amusement and leisure-industry technology with 80 employees and in midsize sized (company C) acts in the garment sector with 148 employees. In these study cases using as assessment tool the Maturity Model or the Rohloff Method, aiming at researching the management of the organization, methods, documentation, training, performance and portfolio of processes as well as the relationship between social networking and the multifunctional teams involved in the process, as the process owner, sponsors and facilitators. With the purpose of deepening the understanding of the processes for a period of three years, the researchers conducted systemic visits to the chosen companies, making on-site survey, observing the process, its characteristics and peculiarities. From the result it was possible to establish the correlation between the level of documentation of the companies and their levels of maturity on process management.